Troubleshooting Archives

Why don’t I have any books?

If you register for Texidium directly through the Texidium Sign In Page, you will not have any books in your Library when your account is created...

Why does my Texidium Library say “Unregistered”?

If the Options menu in the top-right corner is labelled with the word “Unregistered” instead of with your username or email address, it means you are...

Why is my book loading so slowly?

If an eText is running slowly in the online eReader, it may be the result of a slow Internet connection or Internet connectivity issue. We recommend...

Why did my books disappear?

If a book has disappeared from your Texidium Library, it means that your license for that book has expired or been revoked. There are a few...

I got an error message saying that I’ve reached my maximum number of devices. Why?

Your Texidium account can only be used on a limited number of different devices. If you get a message indicating that you’ve reached this...

I got an error message when I tried to download an eText to my device. Why?

The most likely reason is that you have already downloaded the book onto the maximum number of devices permitted. Each eText can only...

I got an error message about cookies while trying to access an eText through my school’s Learning Management System. Why?

This error usually occurs when a student attempts to acquire books through their school’s LMS (e.g. Moodle, Blackboard, D2L) using a web browser...

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